At LA Kings Distro, we do not accept standard returns or offer money-back refunds. If your order arrives damaged, contact us so we can review the issue and consider a replacement.

Report Damage Same Day It Arrived

Please report any damage same days of delivery. Include:

• Your order number.

• Clear photos of the damaged product.

• Photos of the packaging and shipping label.

Keep the product and its original packaging while we review your request. Providing this information helps us understand what happened; it does not automatically guarantee a replacement.

Incorrect Delivery Addresses

Please check your delivery address carefully before placing your order. We do not offer refunds, returns, or replacements for delivery problems caused by an incorrect address supplied by the customer.

Replacement Requests

We consider damaged-product claims individually. If we approve your claim, we will provide a replacement rather than a cash refund.

Approved replacements are processed within 7 business days. This processing period does not include delivery time.

Returns and Shipping Costs

Do not send anything back without contacting us and receiving authorization first. If a return is authorized and legally permitted, the recipient is responsible for the return shipping cost.

Contact Us

To report a damaged order, use the contact details on our website and include the information listed above.

This policy does not limit any rights you may have under applicable consumer law.